
Locksmith · Richmond Hill
Help yourself first
Locks, keys and doors reward a little attention. A drop of the right lubricant, a spare key in a sensible place, a rekey when someone moves out. The advice here covers those small habits and the bigger decisions, like choosing between mechanical and electronic locks.
- Issue 1Commercial-Grade Lock Replacement: questions about the priceA mortise lock has its whole mechanism, latch, deadbolt and sometimes a separate handle function, built into one case that sits inside a pocket cut into the door's edge. A cylindrical lockset is a…Read
- Issue 2Key Fob Programming: how the work is doneA new, unregistered replacement fob is, electronically, a blank slate until it has been matched to one specific vehicle; a used fob is checked rather than assumed the same, since some OEM smart keys…Read
- Issue 3Commercial Rekeying: before you callYou have just signed the lease on a unit the previous tenant ran for a decade. The landlord handed over three keys, the back door wears a padlock nobody can open, and nobody can say how many…Read
Before you pick up the phone

Lockout Services
Do I have to show identification before you open my door?
Yes, and it is a reassuring step rather than a hurdle. Photo identification that matches the address settles it in seconds. When your identification still carries a previous address, other proof does the job: a tenancy agreement, a recent bill, a piece of addressed mail, or a word with your building manager. Locksmiths take this seriously because it protects every home they are asked to open, including yours. Home Lockout Service
Will opening our glass storefront door damage it?
In almost every case the door, the glass and the lock are untouched. The mortise cylinder in the narrow stile is picked or decoded so the cam turns exactly as it would for your key, and the hookbolt or latch withdraws. Drilling comes up when a cylinder has seized, is packed with a broken key, or its security features and condition rule out a clean non-destructive opening, and if it comes to that you hear about it first and a new cylinder goes in during the same visit. Business Lockout Service
Does the glue trick work?
It is a well-known idea and a poor one. A drop of adhesive on the other half rarely bonds to a piece of brass sitting in a tight keyway, and what it does bond to is the cylinder, the pins and the face of the lock. That film then has to be dissolved before proper extractors can slide in. Keep the halves apart and dry. Broken Key Extraction
My condo entry door is a fire-rated door. Does that change the repair?
Yes, in a good way. A suite door that opens onto a corridor is meant to close and latch on its own every time, so the repair uses hardware suited to a labelled fire door, keeps the self-closing device adjusted and operating, and adds no holes or plates the label does not allow. The building's manager is normally involved, and the locksmith works with the door's rating rather than around it. Break-In Damage Lock Repair

Change or Rekey Locks
My locks are different brands. Is that a problem?
Not a problem, just a detail to plan around. What matters is the keyway, meaning the profile of the slot the key fits, rather than the name on the lock. Different makers sometimes share a profile and sometimes do not. Where two cylinders cannot accept the same key, one is exchanged for a compatible cylinder in the same finish and pinned to match. From the outside the door looks the same and from your pocket it is one key. Lock Rekeying
What should I have ready before the locksmith arrives?
Know which doors you want bolted, what they are made of, and whether each already has a deadbolt or only a knob. A photo of the door face and edge helps. Have any existing keys to hand, decide whether you want everything on one key, and mention glass near the lock, a storm door in the same opening, or a rental agreement. If you have already bought hardware, keep the box and template together. Deadbolt Installation
Is there anything different about steel or fibreglass doors?
The lock hardware is the same; the door construction changes the method. Steel and fibreglass doors have a wooden or composite block inside the lock stile, and existing bores are used wherever possible. Where a new deadbolt must be added, the locksmith drills with a jig and bits suited to the skin so the hole is clean and square, and fits an edge plate designed for that door. Insulated doors also move less with humidity, so alignment tends to hold well. Lock Replacement & Upgrade
The key turns all the way round but the bolt stays put. What is wrong?
On a cylinder mortise lock this points to the cylinder rather than the case. The set screw that holds the cylinder in the door has loosened or stripped so the whole cylinder rotates, or the cam on the back of the cylinder has worn or is the wrong shape and no longer catches the bolt lever. Both are fixed by resetting or replacing the cylinder and its set screw, and the case itself is usually fine. Vintage Mortise Lock Service

High Security Locks
Can a mechanical dial safe be opened without drilling it?
Most of the time, yes. Manipulation reads the wheel pack through the dial by feel, and decoding tools built for a specific lock family read the gate positions directly, both without any lasting effect on the lock. Whether either works depends on the lock's own security rating and condition, since a high-security Group 1 lock resists these methods far longer than an older Group 2 one, but drilling is only used once both routes are ruled out. Safe Opening & Combination Change
How much weight does a filled safe put on the floor?
It depends entirely on the unit's size and construction, since the steel body itself usually weighs far more than whatever ends up inside it. A small document safe and a large commercial unit sit at very different points on that scale. Confirming the safe's own weight before delivery, and checking it against the floor it will sit on, is part of the assessment rather than something guessed at on arrival. Safe Installation & Servicing
Why does the locksmith care so much about the strike plate?
Because that is where a kicked door fails. The bolt is strong, but it sits in a pocket in the jamb held by a thin plate and short screws, and a boot splits the wood around it. A reinforced strike or box strike fastened with three-inch screws into the wall framing spreads the blow along the frame. It is the least visible part of the upgrade and often the one that does the most. High Security Locks

Commercial Locks
Can the work be done while we are open?
Yes, and many businesses prefer it. The locksmith works one door at a time, finishing and testing each before starting the next, and leaves the main entrance until a quiet moment or until after closing. Doors staff are using are done last and their new keys are handed over first. Where a business would rather nobody sees the work, an early morning or after-hours window is arranged instead. Commercial Rekeying
Can different lock brands be mixed in one master key system?
Sometimes, but it depends on the keyway and pinning platform each brand uses; some are compatible with one another and some are not. Where a mix already exists on a property, the assessment identifies which cylinders can be brought into a single hierarchy and which need replacing with a matching platform so every level pins correctly across the whole set of doors. Master Key System Design
Does a door still need a mechanical key at all once it's on the system?
Not always — it depends on the hardware chosen for that door. Where a mechanical override cylinder is fitted and keyed in, it can still be opened by key regardless of what happens to the electronics, the network, or the power supply, and it is meant as a backup rather than a daily habit, since using it routinely bypasses the entry record the system is there to keep. Access Control Installation
What outside trim options exist for an exit device?
A plain pull suits a door nobody needs to lock from outside. A lever with a key cylinder lets authorized people turn the handle and enter while the inside stays a simple push. A keyed cylinder alone, without a lever, suits occasional entry where a full handle is not needed. All three leave the inside crossbar untouched, since the trim only ever affects the outside. Panic & Exit Hardware

Car Keys
How can I avoid locking myself out of the car again?
Make one habit stick: keys go into a pocket before any door closes. Keep a spare at home or with someone nearby, and store a spare fob away from the main one. Change your fob battery every autumn before the cold arrives. If your car offers a setting that stops the doors locking with the fob inside, turn it on. Keep a photo of your vehicle permit on your phone so identification is never behind glass. Car Lockout Service
Which documents count as proof of ownership?
Government photo identification plus the vehicle permit issued by ServiceOntario, the green ownership showing the VIN, is the usual pair. An insurance slip or a lease agreement in your name also works. For a company vehicle, a work order or letter from the fleet manager naming the VIN covers it. If you bought the car days ago, bring the bill of sale and the signed permit until the transfer is done. Car Key Replacement
Is there a reason to make a spare now rather than waiting until the original is lost?
The whole process depends on having a working key to read or trace from, so making the spare while that key still exists is simpler than the alternative of proving ownership without any key present and building access from scratch. A spare made now also means a future lost key is solved by reaching for the second one already tested and waiting, rather than starting the whole process from nothing. Spare Car Key Duplication
What does testing remote start or passive entry actually involve?
Each function the vehicle offers is tried in person once the fob is registered: trying whatever passive-entry action that vehicle actually needs, approach alone, or a handle touch, grip or button press, pressing the remote start button and confirming the engine turns over, and checking that the vehicle re-locks or shuts down the way it is meant to. Nothing is assumed to work simply because the fob was accepted by the vehicle's memory. Key Fob Programming
On-site assessment preferred
Request a visit
Start with a phone call. Let's fix that lock.
Elgin Mills Lock & Key Specialists
Locksmith · Richmond Hill
Open 24/7
(289) 210-840526 years in business